We want you to have the best saber buying experience possible, not only with your lightsaber order but your overall experience with Vader's Sabers. Buying one of our sabers is the beginning of a relationship with our customers. We want you to be happy and have fun. With that being said, we as a small business need to set policies to protect ourselves and our customers from high prices. To that end, here are our refund polices as well as exchange policy. Please read and understand these policies before purchasing. By making a purchase you signify you agree to the below policies. 

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RETURN & REFUND POLICY

If you are not satisfied with your purchase, contact us so we can fix it. We offer refunds and a one-time exchange to all customers within the first fifteen (15) days of receiving your saber as long as the saber is in the same condition as you received it. If the saber is received damaged we will NOT accept the return. 

More info on warranty is below.

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WARRANTY

We offer a six (6) month warranty on manufacturer defects only. We are not responsible for damage during training simulations or dueling for supremacy with your foes. If we do not hear from you regarding your saber within fifteen (15) days of receiving it then we assume all is in working order. Please reach out to us using the contact form above if you have an issue with your saber and we will strive to fix it.

 

If your shipment was damaged on the way to your door via our hyperspace lanes through the Outer Rim or Deep Core, don’t worry... Any saber damaged in transit is our responsibility. Just let us know within seven (7) days of receiving your saber and we will either exchange it or refund your credits if that saber is no longer in stock. 

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If you are having trouble tuning your crystal or your technology core is malfunctioning just let us know within fifteen (15) days of getting your saber and we can make it right. Please email us first before returning your saber, using the contact form above  or our email at the bottom of this page.  

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Warning: Frying your xenopixel/proffie board is not covered by our warranty. To prevent frying your board DO NOT use a power source that is over 5V and 1 Amp to charge your saber. Check the specs of your charger and it is always recommended that you use a computers USB port to charge your saber (5V and 0.5 Amp).

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If you are not satisfied with your saber you can send it back to us via R2D2 transit but if all is working you will be responsible for shipping or a 15% restocking fee (whichever is less) as travel energy is at a premium and so are droids. Vader's Sabers LLC does not cover the international return postage and that the buyer will be responsible for all associated costs. All orders placed are legally binding and subject to 15% fee for order cancellations. Order cancellations are at the sole discretion of Vader's Sabers LLC and only possible (if at all) within the first 24 hours after order placement. 

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We offer no refunds/exchanges on Mystery Box saber packages or custom weathered sabers as these are custom units and it is impossible to replicate its awesomeness a second time.

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SHIPPING INFO

All shipments through the galaxy have to go through the Deep Core so shipping is taking longer than pre-plague and pre-war times. Rebel or Imp… we all have to deal with these delays. You’re looking at 2-3 weeks Turn Around Time (or TAT) to your planets mail courier with delays possible up to 4-6 weeks. Please reach out to us after this initial TAT has elapsed and we can help you with your order. 

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Free shipping to USA. International shipping varies. You'll see the charge at checkout. DOUBLE CHECK YOUR ADDRESS AND PHONE NUMBER FOR ALL ORDERS. YOU WILL BE RESPONSIBLE FOR LOSS OR RE-SHIPMENT COST IF ADDRESS/PHONE NUMBER IS WRONG ON YOUR ORDER.

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Packaging up your saber for transit across the galaxy through hyperspace is a process we take very seriously. Your saber along with the pixel blade, charger, cables, and any notes on how to operate it during training will be carefully done so any possible damage during transit is reduced to a near infinitesimally small number. But as was once said, never tell us the odds.... cause well, it can happen. In that case see our warranty section above.

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ADDITIONAL SHIPPING INFO (COVID-19 / WAR TIME)

Shipping during plagues and wars is not easy. Please be patient as we deal with these planet-wide delays. 

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TERMS OF USE

Terms of Use (“Terms”) effective May 3rd, 2022.

 

These Terms state restrictions on how you can use Vader's Sabers website and our liability should something go wrong. Use of Vader's Sabers website indicates your agreement to resolve disputes via binding arbitration without class action litigation.

 

Vader's Sabers LLC manages this website on behalf of itself. By accessing‚ using‚ registering for‚ or purchasing merchandise from VadersSabers.com and any other domain owned or operated by Vader's Sabers LLC‚ you agree to be bound by these Terms. Visiting or using the Vader's Sabers website indicates agreement to these Terms.

 

Vader's Sabers reserves the right to make updates and changes to our website‚ our policies and these Terms at any time. All changes are effective upon posting. Accessing, signing in or registering to use Vader's Sabers website indicates acceptance of these Terms.

 

PRIVACY POLICY

Vader's Sabers takes your privacy seriously. We want you to know how we collect, use, share and protect your information. Vader's Sabers includes VadersSabers.com.
 

We collect and store information you provide through our website. The information we may collect includes:

• Your Name

• Email Address

• Address

• Phone Number

• IP and MAC addresses (identifier for your computer/mobile device)

• How often you visit our site

• In Stock Requests

• IMEI/UDID (a numeric identifier for your mobile device)

 

We collect this info directly from you. The information you provide to us is not sold or shared. It is only used for our own marketing purposes. We might collect information when you post a comment about Vader's Sabers on social media or on our website. 

 

We collect info from your web usage passively. We use tracking tools like browser cookies and web beacons.

 

We collect info about you from third parties. For example, social media platforms may give us info about you. 
 

We use information about you to:

• Improve our product offering

• Consider site trends and customer interests

• For security purposes, to protect Vader's Sabers

• For our own marketing purposes

• To communicate with you about your order and our subsequent relationship

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We DO NOT share your info with third parties. Our websites may link to third party services we do not control such as Facebook, Instagram, YouTube, Twitter, etc. 

 

We use standard security measures to protect your info. The internet is not 100% secure. It is not possible for any website to promise that your info is completely safe. Please use caution when using the internet and providing personal info to others. 

 

Vader's Sabers website is not intended for children under the age of 16. We make every effort to avoid collecting info from children under the age of 16. Please email Support@VadersSabers.com if you are aware that a child under the age of 16 has provided personal info so we may handle it accordingly.

 

We are located in and do business only within the United States of America. Info we maintain is stored solely within the USA and we do not share with third parties. 

 

Marketing and Tracking Tool Choices: 

 

You may opt out of receiving emails by emailing "Opt Out" to Support@VadersSabers.com